Return & Refund Policy

Change or cancel order (if applicable)

After making a purchase, customers have 24 hour to request cancellation.

Please be informed that a management, processing and transaction fee (10% of your total order value) will be applied for the cancellation.

After that date, we work hard to get packages to you as quickly as possible. As a result, once your order is submitted we cannot accept cancellations or changes.

Return

Since all products are manufactured after your order is complete to ensure it is new and clean, we will try to make them as good as possible for you to have the best experience. So this merchandise cannot be restocked or resold so we do not accept returns.

We know that it can be difficult to buy genuine branded products, that's why we offer products that emulate popular brands, however , the quality of these products will not be reduced. If you have a product with your desired texture, do not hesitate to send it to us, we will make it a reality.

Your satisfaction is our goal and we truly believe that you will love our products, but if you are unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.

Tugbaa Shop will provide full product details in the description. Therefore, please read it carefully before ordering to avoid mistakes.

Since products are manufactured after the order is completed, all sales are final. If a product arrives damaged or you have any other concerns, please feel free to contact Tugbaa Shop within three days of receiving your damaged product regarding your order.

Refund

If you receive the wrong or defective items, there is no need to return them to us. In this case, we always approve to issue you the refund. It is expected to be arrived in 2 - 3 business days.

Note: We do not process a refund or return in the following cases:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested)
• Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country"s customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).

Late or missing refunds (if applicable)

If you haven’t received a refund yet:

• First, check your bank account.
• Then contact your credit card company, which may take some time before refunding your money to be officially displayed.
• Third, contact your bank. It will usually take some time to handle before refunds are approved.
• Finally, if you have done all of this and you have not received your refund, please contact us at [email protected].